Frequently asked questions
For merchants: how to get started, integrate, add affiliates, and run settlements. For affiliates: how to get links and get paid. Full details in the user guide and API reference.
For merchants
How do I get started as a merchant?
Three steps: (1) Apply at Apply as merchant with your domain and contact email (and password). (2) After platform admin approves you, log in at Merchant login with that email and password. (3) In the dashboard you get your API Key; when an order completes from a referral, your backend calls our conversion API with the order id, amount, and affiliate code. See the User guide and API reference for the exact request.
What do I need to integrate?
Log in at Merchant login to access the dashboard. When an order completes from a referral, your backend calls POST /api/{merchantSlug}/track/conversion with orderId, amount, currency. The affiliate is identified by the affiliate_ref cookie (set when the user clicks the referral link /domain/{merchantSlug}/r/{code}).
How do I add affiliates to my program?
Two ways: (1) In the dashboard go to Affiliates and add by email. If they do not have an account yet, we create it and can send an invite email to set a password. (2) Affiliates can apply to your site from their portal by entering your site slug; you approve in Affiliate applications.
Do I have to use your front-end script?
No. You can set the affiliate code in a cookie or session yourself (e.g. from the URL param on the server). Our script is optional and can read the param, set a cookie, and optionally report clicks.
What if I send the same order twice?
Use the same Idempotency-Key (e.g. your order ID). We return 200 and do not create duplicate commission. Safe to retry.
Which currencies are supported?
USD only. All commission amounts and settlements are in USD.
For affiliates
How do I get my referral links?
Sign in to the Affiliate portal, go to My links (or Dashboard). You’ll see each site you’re approved for and your referral link (e.g. yoursite.com?ref=YOUR_CODE). Share that link; when someone buys, you earn commission per the site’s rules.
How do I get paid?
Request a withdrawal from the portal for pending commissions. The site admin approves it in their dashboard. We only mark commissions as “settled”; the site pays you offline (e.g. bank transfer, PayPal) according to their process.
How do I get approved for a merchant?
Either ask the merchant to add you by email (they use your email in their dashboard; if you are not registered they can invite you and you get an email to set a password), or go to Apply to a site in your dashboard and enter the merchant site slug. They see your application and can approve or reject.
Can I use the same email as both a merchant and an affiliate?
Yes. One email can be a merchant (site owner) and an affiliate on other sites. Use Merchant login for your merchant dashboard and Affiliate login for the affiliate portal. You can apply to become a merchant while already an affiliate, and register or get invited as an affiliate while already a merchant.
For site admins (merchants)
How do I add or invite an affiliate?
In the dashboard go to Affiliates and enter their email. If they already have an account, they are linked to your site. If not, we create their account and can send an invite email so they set a password and log in. You can also approve applications from the Affiliate applications tab.
How do I set commission rules?
In Commission config, set the default type (fixed or percentage), value, and scope (e.g. first order only, first N orders, or time window). Optionally override per affiliate in Affiliates.
What does “approve settlement” do?
It marks the selected commissions as settled so they can’t be paid again. You then pay the affiliate offline (your process). We don’t handle actual payouts.